Delivery & Returns
Fast, reliable delivery to your door — and a straightforward returns process if you need it
Standard Delivery
Perfect for most orders. We aim to deliver most standard orders within our timescales.
Express Delivery
Perfect for urgent gifts or last-minute orders. Orders after 11am ship next working day.
International Delivery
Available Worldwide
We ship internationally to most countries. International postage is charged depending on location and may incur further charges based on final weight and size of the packed order.
You will be contacted directly before your order is dispatched if further postage costs are required. These costs cannot be calculated until your order has been placed.
Important Notes:
- • Duties and local taxes are purchaser's responsibility
- • Delivery times vary by destination
- • Additional charges may apply for bulky items
- • Contact us for large or special items
Order Processing
Every effort will be made to dispatch your order as quickly as possible. Most orders are processed within 1-2 business days.
Made-to-order and personalized items may require additional processing time.
Damage Reports
Any damages must be reported within seven days of delivery for us to investigate and resolve the issue.
Please take photos of any damage and contact us immediately.
Our Delivery Partners
Royal Mail
Evri
DHL
DPD
Please Note: At Abode Home & Gifts, we try our utmost to keep our customers happy. We will do our best to have your goods delivered within the couriers timescales however, we do not offer a guaranteed delivery and cannot be held responsible for any delays incurred by any courier service.
Returns & Cancellations
We want you to be completely happy with your order. Here's everything you need to know about returning an item.
Your Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.
- • Contact us by email at support@abodehomeandgifts.co.uk to notify us of your cancellation
- • Goods must be returned within 14 days of notifying us
- • Items must be unused, in original condition and original packaging
- • You are responsible for the cost of return postage
- • Goods remain your responsibility until they reach our warehouse — please package securely
Abode Home & Gifts, 372 Carden Avenue, Brighton BN1 8LJ
Faulty or Damaged Goods
If you receive an item that is faulty, damaged, or not as described, please contact us within 30 days of receipt.
- • Email support@abodehomeandgifts.co.uk or use our Contact Form
- • Please include photos of the damage to help us resolve it quickly
- • Under the Consumer Rights Act 2015, you are entitled to a full refund, repair, or replacement
- • Return postage for faulty items is covered by us
Once we receive your returned item and confirm its condition, refunds are processed within 5–10 business days back to your original payment method. For full details see our Terms & Conditions.
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